Enhancing Information Technology Customer Support

How does the Education Support Portal work?

Replacing email and phone calls, the Education Support Portal provides a streamlined ticket creation process for faculty and staff to submit requests for assistance and support through our faculty-based Information Technology service team. If you previously requested a type of support via email or over the phone, it should now be submitted through our new Education Support Portal.

  • Sign in to Education Support Portal with your Western username and password
  • Submit a ticket online through a desktop or a mobile device
  • Ticket is 'picked up' by a member of the Integrated Services team
  • Service is provided and progress and communication of service requests is updated in the online system
  • Once resolved or completed, the ticket is 'Closed'
  • Client receives a customer service survey