Technology Support

Technology Support

Technology is brilliant when it works as planned and can be frustrating when it doesn't. Luckily, the faculty and university have technology gurus in place to get accounts, computers, and other technologies performing properly. This section highlights some common problems and where to seek help, along with sources of technology that you can access in the building.

Student Account Problems?

If you are having trouble logging in to a Western portal (ie. Student Centre, etc.) it might mean that your username and/or password needs to be reset or reactivated by the Western Technology Services (WTS) team on main campus.

Computer Trouble?

For building technology bugs or questions about the performance of your laptop or PC please visit the technology team in Western Education Rm. 1138. Alternatively, create a ticket with them using the education support portal


To print, students can purchase print credits with a credit card via the papercut system below (select "credit card" from the drop-down menu). The other option is to purchase "print cards" in Rm. 1138 or the Western Education library and redeem these credits by logging into the papercut system and selecting "redeem" from the drop-down menu.

OWL Support

If you are experiencing trouble with our online learning management system OWL, please contact the help desk at Western Technology Services for assistance.

Room Booking

Students working in the building can book a meeting room by accessing the room booking page below and following the directions. Many of our meeting rooms have conferencing equipment and projectors for skype calls or presentations.

Equipment Rentals

Technology equipment such as clickers, slide advancers, latptops (grad students only), SMART Boards, video cameras, a portable sound system, and a digital SLR camera can be loaned to students on a short-term basis for project work. Please visit the eLearning and Information Services in Rm. 1138 to inquire about the availability of this selection and to book time early. Equipment is loaned on a first come-first served basis.

  • eLearning and Information Services, Rm. 1138